Delivery policy

Delivery times

All orders are prepared and dispatched within 1–2 business days of payment being received. Orders placed on business days before 2:00 p.m. are usually dispatched the same day.

Delivery within Lithuania usually takes 2–5 business days from payment of the order.

Delivery areas

We currently deliver within the territory of the Republic of Lithuania. For delivery to other European Union countries, please contact us at info@rutinaplaukams.lt before placing an order.

Delivery methods and prices

Delivery is made by courier services and parcel lockers. Exact delivery prices are shown at checkout, before the order is paid for.

Free delivery

For orders over €50, delivery anywhere in Lithuania is free.

Order tracking

When an order is dispatched, we send a confirmation to the email address given by the Customer with a tracking number and a tracking link, so the shipment can be followed in real time.

Accepting an order

Please accept the shipment only after making sure the packaging is undamaged. If the packaging looks damaged:

• Note it on the delivery document together with the courier;
• Contact us immediately at info@rutinaplaukams.lt, attaching photos of the damaged packaging.

Changing an address or order

If you need to change the delivery address after placing an order, please contact us immediately. We can only change the address if the order has not yet been handed over to the courier service.

Uncollected shipments

Courier services usually hold a shipment for 7 business days. If it is not collected within that time, it is returned to the Seller. In that case the Customer must cover the cost of re-shipping, or the goods can be refunded (less the delivery cost).

Delivery during holidays

Delivery times may be longer during holiday periods (Christmas, Easter, public holidays). We announce any expected delays in advance on the website.

Questions

For delivery questions, get in touch: info@rutinaplaukams.lt