Return policy

14-day right of return

Under Article 6.228¹⁰ of the Civil Code of the Republic of Lithuania, a Customer who has concluded a distance sales contract has the right to withdraw from it without giving any reason within 14 (fourteen) calendar days of receiving the goods.

Which goods can be returned

A returned item must meet the following conditions:

• The item has not been used and its appearance is undamaged;
• The item is returned in its original, undamaged manufacturer's packaging;
• The seal, protective film or other manufacturer's packaging protection is intact;
• Proof of purchase (invoice or order number) is provided.

Items that cannot be exchanged or returned for hygiene reasons

Under point 17 of the Lithuanian Retail Trade Rules, in distance selling the Customer has no right to withdraw in respect of sealed goods which were unsealed after delivery and which are not suitable for return for health protection or hygiene reasons. For hygiene reasons, the following products therefore cannot be returned:

• Opened or used cosmetic products (shampoos, conditioners, masks, oils, serums, sprays, body care products);
• Items with a broken seal or protective film.

Gift cards cannot be exchanged or returned.

How to return an item

1. Within 14 days of receiving the item, email info@rutinaplaukams.lt with the subject “Return” and state your order number, the item being returned and the reason for the return (optional).
2. We will get back to you within 2 business days with the return address and further instructions.
3. Pack the item safely (in its original packaging) and send it to the address given.
4. Once we have received the item and checked its condition, we will refund you within 14 days to the same payment method used for the order.

Return shipping costs

The cost of returning goods is paid by the Customer, except where the return concerns:

• A defective or substandard item;
• An item other than the one the Customer ordered;
• An item damaged during delivery.

In those cases the return shipping cost is covered by the Seller.

Refunds

Refunds are made within 14 calendar days of receiving the returned item, to the same payment method used for the order. In individual cases the refund period may be extended if required by the terms of the payment service provider.

Substandard goods

If an item arrives with a defect or is of unsatisfactory quality, you have the right to request:

• A replacement with a quality item;
• A price reduction;
• To terminate the contract unilaterally within 14 days and receive a refund.

Please report a defect within 7 business days of receiving the item, attaching a photo, by email to info@rutinaplaukams.lt.

Questions

For any questions about returns, get in touch: info@rutinaplaukams.lt